Sharper Management


Now that you’ve checked your governing documents to see what the board is responsible for when a storm hits and leaves damage, what’s the next step?

One of the board members should go around the grounds for an initial inspection to see what you might need repairs on, and they should document all of it with a photo. Is there roof damage visible from the ground? Are pieces of the roofing on the ground? Did a tree fall over? Was your landscaping damaged? Is there damage on the siding? Were outdoor amenities like a swimming pool damaged?

Look for exterior issues, which the HOA is most likely in charge of getting fixed, and then contact a professional that can perform an expert inspection. Let them know what you’ve seen so far, and then they can check for anything else that may need to be included in the claim. Ask for an estimate of costs so you can report it to the insurance and also discuss it with the board. If you contact a reputable, trusted company, they will most likely be able to help you with filling out the insurance claims.

Depending on if your documents outline the necessary process for filing insurance claims, the board may require an insurance adjuster to come out to your property. The insurance adjuster will most likely hire their own trusted independent contractor to create a report/estimate. The restoration experts will take pictures of the damages, create a report for adjuster, and then the adjuster will review the independent contractor’s report. In some cases, because of that timeline, this option takes longer if you don’t have your own photos to contribute, which were hopefully taken soon after the storm event.

Once you’ve got the estimates and claim submitted, the board should stay on top of communication with the insurance. Depending on the damage and if it also affects the interior of a unit, the claim could be disputed. Be prepared with your community’s specifics bylaws on what is considered the board’s responsibility vs. the resident’s responsibility. Hopefully, it will all be a smooth process so you can get back to normal in no time.