Choosing a property management company for your association a big job and it comes with many questions. We have selected some FAQs and answered them below. If you don’t find your question in the list, contact us and we will get back to you within 48 hours.
How many communities will my community manager service in addition to mine?
Sharper Management is committed to making sure our community mangers are happy and well supported. We believe if our managers are happy, our clients will be happy. While most of our managers do service more than one community, we work diligently to ensure each manager is property supported so our communities receive exceptional service.
How often will my community be inspected by our community manager?
Each community’s needs are unique. Within your contract, we will detail the number of inspections your community will receive.
How long does it take for Sharper Management to respond to emails or calls?
Sharper Management has a strict policy to respond to calls or emails from residents or board members within 24 hours for a phone call and 48 hours for an email.
What certifications do your community managers carry?
All of our community managers carry the CMCA (Certified Manager of Community Associations). Our Director of Community Management, Candy Lee carries the highest level of certification one can receive the PCAM (Professional Community Association Manager).
How do you communicate with property owners and board members?
Each of our associations under management receives their own web portal where communication, payments, and requests for service are managed. Owners and members have access to financial reports and other important documents on a 24/7 basis and in real-time.
Sharper Management also sends regular email newsletters to inform owners and board members about news, helpful information, and important upcoming events.
Is there an emergency service I can call if something happens at my property?
Yes. Sharper Management has a 24-hour emergency line owners may call. This is answered by a property manager or one of our senior staff members 24/7 every day of the year.
Do You Have a Question?
IS TO PROVIDE COMMON INTEREST COMMUNITIES THE HIGHEST QUALITY MANAGEMENT SERVICES THROUGH A CULTURE OF COMMUNICATION, TEAMWORK AND GROWTH.
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Drop us a line or give us a call. We’re ready to help you with your property management needs.