A welcome packet is a nice way to make new families in your HOA feel at home and provide them with handy information about your community. Some ideas regarding items to include are:
- Welcome letter. It would be expected for a welcome packet to contain a welcome letter from the HOA community. This letter can be generic and used for every new resident. Be sure to include a brief explanation of what is contained in the rest of the packet and note when the next HOA Board meeting will be taking place.
- Community rules and regulations. Even though rules and regulations have likely been covered already, it’s not to have a handy list for new residents.
- Amenity information. If your community has shared amenities, like a pool, gym, or clubhouse include a sheet detailing hours of operation and any other relevant information. Some examples of other information include if reservations are required, COVID guidelines regarding the shared gym area, or pool usage information.
- Owner contact sheet. If you don’t collect this information at closing, the Welcome Packet is an appropriate place to include a sheet to collect new owner’s contact information in case of emergency.
- Local points of interest. Exploring the community beyond the HOA is one of the most engaging parts of moving to a new home. Your Welcome Packet can make this an easier process for new residents by including local points of interest. Restaurant ideas, the address of the local library, or a “hidden gem” in the neighborhood like a great dog park are all nice tidbits to include and will help new residents in your HOA feel right at home.